Existing Customers

The rules for wedding venues set by Government are being reviewed frequently as the ongoing pandemic develops. This means that what is and what is not allowed may change at short notice.

Please visit this guidance page regularly to check for updates and changes.

We realise that customers will have many questions regarding existing bookings and will contact existing customers regarding bookings which have already been made if there is a need to do so. For example if the Government expects a period of restrictions or lockdown to continue and this affects a booking which has already been made.

Customers with bookings that are affected will be offered an alternative date at no extra cost on which their wedding or event can take place on a like for like basis. There is no maximum number of times we are prepared to reschedule weddings and events to accommodate our customers.  

We will always try to ensure that customers with bookings on peak days will be given preference for similar dates if their wedding or event has to be rescheduled. If this is not possible we will make up the difference in price with additional goods and services or cashback at our discretion.

Customers can, if they wish, split their wedding so that the formal marriage ceremony can take place subject to current restrictions for a limited number of people with the celebration/reception taking place at a later date when restrictions are lifted and again this shall be at no extra cost.

We are asking all customers who are paying by instalments to ensure they pay on time on the original instalment date even if their event is rescheduled for a later date.

We are being very flexible regarding dates and will ensure that every event booked at Lyme Breeze will go ahead. All that we ask is that you are also flexible and understand that due to factors outside the control of all us we cannot guarantee that a wedding or an event will take place on a certain date.

If we have to reschedule weddings and events we will give as much notice as possible and will work with our customers to do everything we can to find a date which is acceptable to both parties.

©2020 Wilshaws of Bexton Limited
Registered In England & Wales No. 7761036
R/O 21 Edwin Foden Business Centre, Moss Lane, SANDBACH, CW11 3AE